Support
We answer every message, usually within two working days.
Write to [email protected]. Tell us your iPhone model and what you were doing, and a screenshot helps.
- [email protected]
- Phone
- (650) 841-1024, weekdays, Pacific time
- Post
- Fengshui, Inc., 100 N Howard St #10639, Spokane, WA 99201, USA
When can I use the app?
The app is in development for iPhone. Join the waitlist and we will write when there is something to try.
Which iPhones will it work on?
Room scanning is best on iPhone Pro models with a LiDAR sensor. We plan to support other recent iPhones with camera-only scanning, with less precise measurements.
How do I get a good scan?
- Turn on the lights and open the curtains.
- Stand near the middle of the room and turn slowly, keeping the walls and floor in view.
- Open the doors you want measured, and move slowly past mirrors and glass, which sensors find hard to read.
Why does a reading say “Measured” or “Tradition”?
Every statement in a reading is labelled. “Measured” is a fact the app took from your scan, such as a distance or a sightline. “Tradition” is how a named school of Feng Shui interprets that fact. The app does not make predictions about health, money or relationships.
Where are my scans kept, and how do I delete them?
We design the app to process scans on your iPhone wherever possible. You can delete any scan, room or your account inside the app; see our Privacy policy for details.
Subscriptions and refunds
Purchases are made through the App Store. Manage or cancel a subscription in Settings, under your name, then Subscriptions. Refunds are requested from Apple at reportaproblem.apple.com.